Refund Policy
We offer no refunds on any purchases. You have the right to cancel your subscription at any time.
Frequently Asked Questions
Vestra Meds offers a 6-month money-back guarantee because we believe Health Repair is a long-term process. The 6-month mark, if the program has been followed, is a pivotal moment where long-term results are showing. As we truly believe in our approach to medical weight loss, we want to give you the time to work through the program, which is why we’ve chosen a 6-month guarantee.
In order to qualify for the 6-month money-back guarantee, members must meet the following requirements:
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Have joined the program after October 1st, 2024, on a GLP-1 weight loss treatment
Be a qualifying member for a minimum of 180 days since sign up
Take the medication every week as prescribed, and not have requested a deviation on refills during your 6th month of membership
Track your weight with our provider in at least 21 of the first 26 weeks of your membership
Have lost less than 5% of your starting body weight, with a starting BMI of 30 of above
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This offer is not available to:
Returning members
Members who cancel before the end of their first 180 days (6 months) of membership
Members who joined the program before October 1st, 2024,
Members may request a refund for the 6-month guarantee in month 7, between 181 - 210 days after signup, please send an email to [email protected] with your refund request.
No! We understand that sometimes things just do not work out for our patients.
If you encounter intolerable side effects and after working with our team are unable to continue with the medication, we will provide a pro-rated refund.
And if you are unable to begin treatment after the medical review, you can receive a full refund.
Please send an email to [email protected] with your refund request.